Windsor Locks Public Schools is looking for automated tools to help us track Help Desk requests, inventory our hardware, as well as document installation of software (version and licensing).
If you are using tools for any or all of the above, please let us know what you are using and give us a brief description, the approximate costs, and the pros/cons of the product(s) you are using. Thanks.
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Hi Mickey,
We are in the process of piloting an application called Web Help Desk. Here is the URL: http://www.webhelpdesk.com/
Kevin Ross, our IT director won a copy of it at an Apple Tech Update workshop and then purchased a few additional seats for the rest of the tech dept staff. We are primarily Apple but the software runs on all major platforms, including Windows Server 2000/2003. Its a Java-based application. I believe that Suffield Academy runs it.
We plan to use it in many of the ways you describe: support requests, tracking, asset management, and request by staff for tech purchases. You can contact him directly at rossk@plainvilleschools.org.
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